Legal

Merchant Terms

Last updated: 28 May 2026

1. About These Terms

These Merchant Terms supplement the KIITA ORDER Terms of Service and apply to all vendors. By activating your vendor account, you agree to these terms.

2. Listing Requirements

Products must:

Be prepared or fulfilled by you personally as a home-based vendor
Comply with SFA guidelines for home-based food businesses
Be accurately described with correct pricing and realistic availability
Not infringe third-party IP rights

You must not list products prohibited under Singapore law.

3. Fulfilment Obligations

You must fulfil all paid orders on the confirmed date and method. You must:

Set accurate availability dates and cut-off times
Set realistic daily quantity caps
Contact buyers promptly if unable to fulfil
Mark orders as Fulfilled in the KIITA ORDER dashboard

Repeated failure to fulfil may result in account suspension.

4. Pricing and Payments

You set your own prices. You may not charge buyers amounts different from listed prices. Commission is deducted automatically. You are responsible for your own tax obligations.

5. Content Standards

Photos and descriptions must accurately represent products. AI-generated content (via Kii) must be reviewed and approved before publishing. You must not use listings to promote off-platform transactions.

6. KIITA CRAVE Listing

By activating your storefront, it may be listed on KIITA CRAVE automatically.

7. KiitaTry Features

Participation in KiitaTry features is voluntary and subject to separate communication from the Kiita team.

8. Intellectual Property in AI Outputs

AI-generated content produced for your storefront is yours to publish, edit, or adapt freely. Kiita Group does not claim ownership.

9. Conduct Toward Buyers

You must respond promptly, handle complaints fairly, and not engage in misleading or abusive conduct. Kiita Group may investigate substantiated complaints.

10. Account Suspension and Termination

We may suspend accounts for breaching these terms, repeated non-fulfilment, sustained negative feedback, or fraudulent conduct. We will notify you before action where possible.

11. Changes to Merchant Terms

Material changes notified via email or dashboard. Continued use = acceptance.